PRESS RELEASE FROM NATIONAL TRANSPORT AUTHORITY
12 August 2020
ANNUAL TAXSAVER TICKETS TO BE EXTENDED BY SIX MONTHS
Customers who have an annual TaxSaver ticket for Public Service Obligation (PSO) public transport
services provided by Dublin Bus, Luas, Iarnród Éireann, Bus Éireann and Go Ahead Ireland are to
have their tickets extended for a period of six months.
This effectively gives customers back the portion of the ticket that they could not use during the
period of travel restrictions, as well as giving additional months to reflect the fact that the majority
of TaxSaver users will not be enjoying the same travel pattern for the rest of the year as they would
have assumed when the ticket was originally purchased.
The measure applies to all customers whose tickets were valid on May 1.
The customer is not required to fill in forms or supply any details. Any customer whose ticket
expires, and who has not already requested a refund, will automatically be provided with a new
ticket on their existing Leap card, which extends validity for six months from the date of expiry.
Collecting the new ticket is straightforward for the customer and is identical to the process already
in place for TaxSaver tickets. Bus customers can collect it using their Leap Top‐Up App or in a Leap
Card retailer, while Luas and Iarnród Éireann customers collect it automatically as they travel. Bus
Éireann Point to Point ticket holders will receive a new ticket to include the six month extension.
Customers who have renewed their annual TaxSaver ticket since April 1 will also benefit from the
measures announced today.
Where the customer wishes to receive a refund rather than avail of the extension, it is still open to them
to make such a request via their employer under existing terms and conditions.
These measures do not apply to customers of commercial bus operators who are making their own